Frequently Asked Questions

Top Questions

How do I update my Kurio tablet?
There are 2 ways to update the Kurio system :

1) Online updates : these updates are available to download and you will be alerted of a new update with a specific notification in the parental profile. Just tap the notification and press the download button : after downloading, the device will ask you for confirmation : press OK and the installation will run automatically. After that, your device will reboot itself and it's done. It is also possible to check the presence of an update by using the Update application from the parental area. Launch the application and press the Online update. If an update is available, it ask you to apply it.

2) Local updates : If you do not have a wifi access available, it is still possible to upgrade the tablet by doing a local update.

You will have to download the update file (if available) from this website, by following this link.

Once downloaded, connect your tablet to the PC and copy the downloaded file as is on the memory of the tablet. The file shall not be unzipped.

Start the Update app and press on Local update. Then browse to the file you have copied in the previous step. Select it and proceed.

Before you proceed, please read the important information below:
- During the process, please keep your device plugged to a power source at all times.
- During the process, do not force switch off the unit using the Power button.
- During the process, do not perform any other activity on the device.
- During the download, remain close to your WiFi hotspot.
- Your data and applications will not be affected by the process but in the event of a problem with the upgrade, it is highly recommended that you backup your important personal files before proceeding.
How do I setup Wi-Fi?
From Parental area:
- Press the settings icon and go to the wifi section. If Wifi is turned off, turn it on. The available hotspots will show. Tap on the one you wish to connect to and enter the key if required. Validate, it's done.
- Wifi parameters can be accessed by sliding down the right side of the top status bar. A drop down menu shows with a wifi section. Steps to select the hotspot are the same as above.

From a Child Profile
- Press the bottom Right Parameter button. In the sliding menu, press on the Wifi icon. Enter the parental password and select the hotspot as previously described. If the child is aged 8 and over, the password is not required.
Are Kurio Devices Mac Compatible?
Yes. Click here to install a free utility that will allow your Mac computer to access your Kurio tablet.
Can I download Netflix onto my Kurio?
Yes, Netflix can run on Kurio. Although the Netflix is not available in the Kurio Store, the Netflix app can be downloaded from either the Amazon App Store or the 1Mobile market and installed on the Kurio.
Can I download Skype on my Kurio?
You can download Skype app from our Kurio Store. The App will ask you to enable video calling the first time you enter Skype. If it doesn't, go into the settings and enable it there. On the main Skype screen, you will not see a Video Calling button, but if you click on the Contacts button, and then click on a contact you will see options for Voice Call, Video Call, Send IM and Send File.
Can I transfer my old Kurio Store account to the New Kurio Store?
Yes and no. Although the New Kurio store is not affiliated with the old store, you can install the SlideMe store from the Parental Area (Parental Profile > Store > Download Other Android Stores > SlideMe). Once installed please use your old Kurio Store username and password to enter the SlideMe store. Please note that this version of the store is no longer curated.
I deleted one of the preloaded apps by mistake. How do I reinstall it?
If you wish to reinstall some preloaded apps that have been accidentally uninstalled, follow recovery procedure, but DO NOT factory reset the device. After copying the 'recover' folder to your Kurio, and then powering it off and on again, the system will only reinstall the missing apps.
I am having an issue with one of the apps I downloaded or have preloaded on Kurio. How do I get help?
For all 3rd party apps, please contact the app developer. There is usually a help button in the app itself, or you can ask for support through their website.
For QVC Customers – I am in my child’s Kurio Profile and I can’t find the exclusive Disney app.
If you don’t see the Disney eBooks app in your child’s profile, just activate that app by going to the App Management tab of the Parental Area, and checking the app “Disney eBooks: Special Edition” to add it to your child’s profile. We hope you enjoy your new Kurio!
I have an issue running Minion Rush on my Kurio.
Please download and install the last version of the launcher to fix this issue:
Launcher Kurio for Minion Rush


Setting Up Your Kurio

What is included in the box?
In the box you will find:
- Kurio 10S tablet
- Protective bumper
- USB Power adapter
- USB cable
- USB adapter
- Quick setup Guide
How to update my Kurio tablet ?
There are 2 ways to update the Kurio system :

1) Online updates : these updates are available to download and you will be alerted of a new update with a specific notification in the parental profile. Just tap the notification and press the download button: after downloading, the device will ask you for confirmation: press OK and the installation will run automatically. After that, your device will reboot itself and it's done.
It is also possible to check the presence of an update by using the Update application from the parental area. Launch the application and press the Online update. If an update is available, it ask you to apply it.

2) Local updates : If you do not have a wifi access available, it is still possible to upgrade the tablet by doing a local update.

You will have to download the update file (if available) from this website, by following this link [LINK].

Once downloaded, connect your tablet to the PC and copy the downloaded file as is on the memory of the tablet. The file shall not be unzipped.

Start the Update app and press on Local update. Then browse to the file you have copied in the previous step. Select it and proceed.

Before you proceed, please read the important information below:
- During the process, please keep your device plugged to a power source at all times.
- During the process, do not force switch off the unit using the Power button.
- During the process, do not perform any other activity on the device.
- During the download, remain close to your WiFi hotspot.
- Your data and applications will not be affected by the process but in the event of a problem with the upgrade, it is highly recommended that you backup your important personal files before proceeding.
How to unlock my device for the first use?
Depending on the version, you see a padlock on the screen when you turn it on for the first time. Just slide the padlock to the right with your finger and it will unlock the device (the initial setup will be launched automatically).
I activated the "In Store Demo Mode" by mistake, how can I come back to normal mode?
If the demo mode has been activated, you will have to perform a Factory Reset to come back to the normal mode.
After a reset, the preloaded contents will have to be loaded again.
Please refer to the "How to reset my device?" question.
How to setup my parental account?
The parental account is set up during the first launch of the tablet. After that, you can change or update some information. To do that, open the parental area in the "Parental account" section: you will be able to change your contact email, your password and your Application PIN code.
How to configure the internet access?
The internet access must be configured for each profile separately. Through the Parental Area / Profiles, choose the profile to configure.
In the main profile menu, chose Internet Access Modes:
- No Internet Access: No Internet access is allowed from the tablet. Apps can still access online content if an Internet connection is active.
- Restrict Web Browsing to Specific Sites: Restricts Internet browsing only to websites that appear on the Safe List of this profile. All other sites will be blocked.
- Kurio Genius™ Filtering System: Our advanced filtering system allows users to browse the Internet safely by blocking websites that may contain inappropriate content.
- Full Internet Access: Removes any and all restrictions to web browsing. Not recommended for a child user profile.
How to setup the time management?
To set up the Time Control and Daily Playtime, go to the Parental Area and select the profile to configure. From the main menu of the selected profile, select "Time Management".

You can set the time limits for play each day or every day of the week with a few simple clicks. Define times your child can play with Kurio during the day, or define the maximum play time per day to be used throughout the day.
How to install external apps (APK)?
To install external apps, you must download it first:
through your computer or through the tablet directly. You must download an APK file (installation file on Android System) and put it in the memory of your tablet (external or internal memory).
Once the APK file is on the tablet, use the "File Manager" application to browse the content of the tablet and find the downloaded APK. Press it to launch the installation.

You may have a warning message saying that you first have to authorize unknown sources: follow the instructions to activate this option and go back to your File Manager. This will also be asked for the first application installed from an alternate store. If you feel confident in the application, activate this option to allow the app to be installed.

Install the application by selecting the file in the browser. At the end of the installation, you can decide to allow directly this application to your child's profiles: select the profiles from the list and press OK to confirm. The new application will be directly available on their main desktop interface.
How to install alternative apps stores?
The main Kurio App Store is already installed on your device, but you can still install other alternative apps stores.
To do that, go to the Parental Area / Settings and choose the Store section.
You will see all available stores to download on this screen.
To install a store, select it in the list and press it: the download will start and the installation will run automatically.

The first time, you may have a warning message saying that you first have to authorize unknown sources: follow the instructions to activate this option and press back.

WARNING: it is NOT recommended to authorize the alternate stores in children profiles as their content is not curated for their use, unless the store can be protected in its settings (some stores may be needed to run the applications downloaded from them).
How to duplicate a profile for another kid?
Once the first kid's profile had been correctly set up, you can easily create another one using the same parameters.
To do that, create a Child Profile from the Parental Area / Profile by pressing the [+] Add button.
Enter the name, birthdate and gender for your kid and go back to the main profile menu.
You will see a specific button to import parameter from another profile: press it and a popup will list all existing profiles. Select the profile you want to import from and press OK.
Can I setup more than one user account?
Yes, you can set up to 8 profiles with Kurio.


App-related Questions

I deleted one of the preloaded apps by mistake. How do I reinstall it?
If you wish to reinstall some preloaded apps that have been accidentally uninstalled, follow recovery procedure, but DO NOT factory reset the device. After copying the 'recover' folder to your Kurio, and then powering it off and on again, the system will only reinstall the missing apps.
I am having an issue with one of the apps I downloaded or have preloaded on Kurio. How do I get help?
For all 3rd party apps, please contact the app developer. There is usually a help button in the app itself, or you can ask for support through their website.
For QVC Customers – I am in my child’s Kurio Profile and I can’t find the exclusive Disney app.
If you don’t see the Disney eBooks app in your child’s profile, just activate that app by going to the App Management tab of the Parental Area, and checking the app “Disney eBooks: Special Edition” to add it to your child’s profile. We hope you enjoy your new Kurio!


Parental Area and Parental Controls

How to share media content between profiles?
Due to Android 4.2 privacy system, the internal memory of the tablet is split for each profile: in a consequence, the files created or copied on the internal memory by USB are not visible from a profile to another one (for example: a picture taken from profile A cannot be accessible from profile B).
So, to share files between profiles, we strongly recommend using the external SD card: this storage memory is completely visible from every profile on the tablet.
For example, if you want both profiles A & B to be able to see a movie, store it on the external SD card.
However for generic applications, this card is read only, use the tablet File Manager or connect to a PC to manage the content of the SD card
How to create a child profile?
To add a child profile, go to the Parental Area, in the "Profiles" section, and use the [+] Add button to create a new profile. If you have already reached the maximum number of profiles, you can still delete one and replace it by creating a new one.
My Kurio does not allow me to create a Kurio User profile
This may happen on your Kurio if the date and time are set incorrectly, especially after a hard reset. Some of Kurio’s features, such as the content filtering software, will not work properly if the time & date are not accurate. You can either set the time and date during the initial setup, or by adjusting it in the Parental Area. From the Parental Area, click on Settings, then Date & Time Setup to adjust.
How to setup the time management?
To set up the Time Control and Daily Playtime, go to the Parental Area and select the profile to configure. From the main menu of the selected profile, select "Time Management".

You can set the time limits for play each day or every day of the week with a few simple clicks. Define times your child can play with Kurio during the day, or define the maximum play time per day to be used throughout the day.

TIME CONTROL

Define the time slots when the tablet will be "usable" by the current profile.
- Activate Time Control by switching "on" the button at the top of the screen.
- Day by Day Setting: Swipe your finger on the table to set the desired time slots in the day. You can make several time slots and set different time slots for each day of the week. The tablet will only be usable during these time slots.
- Apply the same settings to the entire week: Click on the box at the top of the screen to make the time control settings the same every day.

WARNING: by default, when time control is set to ON, no slot is defined. Make sure that there are slots in everyday (if you wish to allow an access everyday) or use the Apply the same settings to the entire week.

A few minutes before the profile locks up, the child will be warned that the tablet will soon be locked.

DAILY PLAYTIME

Activate this control to set the maximum play time for your child throughout the day. With this setting is turned on, the child can use the tablet during any of the time slots, but cannot exceed the max time for the day.
The playtime is displayed under the same of each day. Press on the day you want to manage and a pop up menu will allow you to set-up the max play time for the selected day.

A playtime can be used in one go or in several sessions within the allowed time slots. Playtime can only be used within the limits of defined slots. If playtime is defined but no time slots are, the profile will remain locked.
How to manage authorized applications?
To manage authorized applications, go to the Parental Area and select the profile to configure. From the main menu of the selected profile, select "App Management".
- From the master list of apps shown, check the box next to the app to use it in the profile.
- All unchecked apps will not appear on this profile's interface.
- It is also possible to import the settings from another profile or from the predefined 'easy setup' profiles.
- All allowed apps will appear on the main screens of the child's profile interface.
How to switch between profiles?
From the parental profile (Android), use the main Kurio widget to come back to the lock screen and choose the profile to switch on.
From a child profile, just tap on the avatar to go back to the lock screen, and then change profile.
You can also come back to the lock screen by briefly pressing two times the power button of your Kurio.
How to change the theme on kid's interface?
From the Kid's interface, use the bottom right button to access parameters and select the theme icon: the list of all available themes will be shown on the bottom of the screen. Select the desired theme to apply it on the interface.
How to manage black and white lists ?
Go to the Parental Area and select the child profile to manage.
Enter the Internet access modes for this profile, and select Kurio Genius Filtering system.
Then, select the filtering profile if the default one is not adapted.
The final screen let you manage safe list (white) and block list (black).
Press the "Modify" button to access the safe list management : You will see the default selection of authorized websites.
You can add or delete URL from the list by using the [+] icon or the trash icon.
Each URL must be written without http://www. Example : kurioworld.com
After listing all authorized websites, you can save your list using the appropriate button "Save List".
In this screen, you can also import a list from another profile.
At the end, we suggest you to add automatically all the authorized URL to the bookmarks: your child will easily access it that way.

The management is exactly the same in the block list section except for the automatic bookmarks.
How to use the PIN code for applications?
The PIN code must be set up in the Parental Area / Settings. It will protect your child to access certain restricted areas inside some applications. For example, Aldiko application offers a range of readings for adults: your child will be automatically blocked to access this area and the PIN code will be necessary to allow, temporary, the access.
How to change the parental password?
Go to the Parental Area / Settings / Password and change your password (the current password is required to change). You can choose between a PIN password, a text password or a pattern to protect your account.
It's strongly recommended to protect your parental account and to change your password regularly.
How to delete a profile?
From the Parental Area / profiles, select the profile to delete: on the next screen (main child menu), you will see an option at the bottom of the screen to delete profile. Press it and confirm on the popup window.
How do I setup Wi-Fi?
From Parental area:
- Press the settings icon and go to the wifi section. If Wifi is turned off, turn it on. The available hotspots will show. Tap on the one you wish to connect to and enter the key if required. Validate, it's done.
- Wifi parameters can be accessed by sliding down the right side of the top status bar. A drop down menu shows with a wifi section. Steps to select the hotspot are the same as above.

From a Child Profile
- Press the bottom Right Parameter button. In the sliding menu, press on the Wifi icon. Enter the parental password and select the hotspot as previously described. If the child is aged 8 and over, the password is not required.
What can I do if I have forgotten my password to access the Parental area?
There is no way to recover your parental password! The support will not be able to retrieve your password neither, so please, note it carefully in a safe place. It is recommended to setup a Google Account in the parental area (go to Settings / account, add an account), this will provide a way to unlock the device.
In case of lost password, the device must be reset and all personal files, data and apps will be lost.


Kurio Store

What's different about the new Kurio Store?
The new Kurio Store provides a way to select apps for your children based on their aged. The apps in the Kurio store are selected to make sure they are adapted to a young public.

The Kurio store now offers an access from the Children profile.Parents can allocate a predefined amount of money (a piggy bank) that the child is free to spend in the store or inside some applications. With this system, parent action is not needed for any purchase but there is no risk of bad surprises as the amount a child can spend is capped and that no credit card option can be available from the child profiles.
How can I create an account on the Kurio Store?
Open the store from the Parental area and you will be guided through the setup process.

To comply with the Coppa regulation, we will have to get your payment details and do a purchase of USD1 as an adult check. This USD1 will be redeemed for application purchase or to credit a child's piggy bank.

One account per tablet can be made only, I tis not possible ot use multiple Kurio Store accounts on one device.
How is the Kurio Store curated?
The Kurio team carefully reviews all Android apps to ensure they are family-friendly and kid-safe, adding them as they are approved for the marketplace.
Is it possible to port your children's e-books from Barnes & Noble or Amazon Kindle to the Kurio? If so, is Aldiko the only way to read them?
Aldiko Premium is our preferred E-reader preloaded with Kurio, but other E-readers are available to download in our Kurio Store to suit your preferences to use on your Kurio.

Yes, you can port these e-books to your Kurio, and you would access them through the E-Reader app.
Any E-books purchased through Amazon can be accessed on your Kurio though the Kindle app.
Can I download Netflix onto my Kurio?
Yes, Netflix can run on Kurio. Although the Netflix is not available in the Kurio Store, the Netflix app can be downloaded from either the Amazon App Store or the 1Mobile market and installed on the Kurio.
Can I download Skype on my Kurio?
You can download Skype app from our Kurio Store. The App will ask you to enable video calling the first time you enter Skype. If it doesn't, go into the settings and enable it there. On the main Skype screen, you will not see a Video Calling button, but if you click on the Contacts button, and then click on a contact you will see options for Voice Call, Video Call, Send IM and Send File.
Can I use the same app account to put apps on multiple Kurios or do I have to make separate accounts and buy the same app for each Kurio?
Yes you can use the same Kurio App Store account on multiple Kurios. Simply use your Kurio App Store account on any Kurio Tablet (max of 5 devices in total), and download the apps you have already purchased.
Can I transfer my old Kurio Store account to the New Kurio Store?
Yes and no. Although the New Kurio store is not affiliated with the old store, you can install the SlideMe store from the Parental Area (Parental Profile > Store > Download Other Android Stores > SlideMe). Once installed please use your old Kurio Store username and password to enter the SlideMe store. Please note that this version of the store is no longer curated.
How do I add an app from Kurio Interface?
All authorized apps are visible by pressing the bottom right parameters button and by selecting the app list button (button with 4 squares inside). Then from the list, drag and drop the icons to the desired location on the interface. Dropping an app on another will create a directory.
How do I uninstall Apps?
Check it in the App settings of the Parental area.
Go to the Android settings from the parental area and select the Application section. From the list, select the application you want to remove and press the Uninstall button.
Note : if you uninstall an application from the parental account, it will NOT uninstall the app from the child interface until you press the button Uninstall for other users at the end of the uninstall process.
To be fully removed from the device, an app must be uninstalled from all profiles.
What happens if I download a paid App and then delete it?
You can re-install any app as many times as you want as long as you use the same account.
I downloaded an app from the Kurio Store/another Android app store, but I can’t find it in my child’s profile.
If you don’t see the downloaded app in your child’s profile, just activate that app by going to the Profile App Management tab of the Parental Area, and then check the newly downloaded app to add it to your child’s profile.

Alternatively, you can also go into the Profile Settings tab of the Parental Area and check the option "Auto-authorize Applications after Install." Activating this setting will place any newly downloaded app automatically into your child’s profile. Before activating this setting, just make sure that any apps you plan to download in the future are appropriate for your child.

By default, this new app will be displayed in the next available space on the child’s screen (usually at the end). If you would like to move it to the home screen or another screen, simply press and hold the icon to drag it to a new position.


Product Spec Questions


Can I play Flash videos on the Internet?
Yes Kurio is compatible with Flash 11.1 but as Flash player for Android was discontinued by Adobe, we cannot guarantee this will always be the case.
How does the content filtering work so my child can safely surf the web?
Your Kurio comes with a fully customizable web content filtering system, providing the most secure solution for each member of your family to surf the web safely. Provided by CronLab, over 450 million websites in 170 languages are indexed and categorized daily as appropriate or inappropriate content for your child, and more are added every day through auto-updates to keep your protection detailed and up to date. When a site is determined to be 'naughty' or 'inappropriate', it is automatically blocked.

You can customize the content filtering software by selecting one of the predefined profiles according to age, or you can specifically determine which categories to allow or block by selecting Custom Filter. You can also create safe lists and block lists that scan simultaneously with the content filtering software to further tailor your child's Internet experience!

Please note that our filtering software is amongst the strongest systems available, but, as with any system, it cannot filter 100% of websites so adult supervision is still recommended.
What can I do if there is not enough memory on the system to install updates or install more apps?
Applications can only be installed on the internal main memory of the device. Therefore we recommend to use this storage mainly for the application and use an external SD card to store personal files like pictures or movies.

If the internal memory is full, you can go in the Settings / Storage and check what can eventually be deleted to free up some space. Applications can store a lot of data in cache so you may have to clear the applications cache. This can be done by clicking on the line called Cached data. A pop up message will as you to confirm. Deleting cache data does not erase personal data or game progresses.

Ultimately, you will need to uninstall some applications.

Updates can be installed from an external SD card if needed. If possible it is safer to do it using the internal memory. If you need to use the SD card, make sure that the SD card will not be removed during the update process as it may corrupt the system.
Does this tablet have e-ink?
No, Kurio 10S has a high resolution IPS multi-point reinforced touchscreen.
Is there backlighting?
Yes, Kurio is built with a backlit high resolution IPS multi-point reinforced touchscreen.
Is there a motion sensor in Kurio?
Yes, there is a built-in 3D G-sensor in Kurio.
Does the tablet use a resistive touch screen or a capacitive touch screen?
Capacitive multi-touch screen.
What kind of processor is in Kurio?
Allwinner A31 Quad Core (4 x 1GHz).
Is there an HDMI connection?
Yes, it has a Mini HDMI port.
Can you open Office files (such as Word and Excel)?
There is no default program to open Office files, but several Office file viewers are available for download.
Does Kurio support Adobe DRM?
Aldiko is the installed default program. Aldiko allows viewing books that use Adobe DRM. Note: purchased, protected books must be originally downloaded using 'Adobe Digital Editions'. For this instruction, people can visit: Adobe Digital Editions
Can I increase the storage capacity?
Yes, you can increase the storage capacity up to 40Gb with a Micro SD card.
Is it possible to extend the internal memory?
No, but you can increase the memory by inserting a MicroSD Card, connecting a USB drive, or connecting an external hard drive to your Kurio.
What type of email accounts are supported by the email client?
Kurio is compatible with the most popular online email clients (for example Hotmail, Gmail, Yahoo, AOL...). You can set any email account you wish to, as long as you have the relevant POP/IMAP data. Please contact your Internet/email provider for this information.
Are accessories, such as bumpers in other colors, available for Kurio?
Yes! We have official Kurio accessories available for sale now, and will be introducing more fun accessories for your Kurio soon.
Does the clock setting automatically adjust itself when Daylight Savings Time changes on the Kurio?
Yes! If you set Kurio to your local time zone, Kurio will recognize the need to change from Daylight Savings Time to Standard Time and vice versa.
Are Kurio Devices Mac Compatible?
Yes. Click here to install a free utility that will allow your Mac computer to access your Kurio tablet.


Device Reset

How to reset my device ?
WARNING: a factory reset will erase all the content of the internal memory of your tablet, including all apps, games and files you save in this internal memory. To keep your files, please move it to the external SD card first.


This procedure shall not be done unless you were instructed to do so by the Tech Support or if you want to really restore the unit to its initial state.

After the reset, all preloaded applications and games must be reinstalled. To be able to reinstall all the initial content, please download the preload pack file here.

Once the preload pack downloaded, unzip the file on your desktop to have a folder named "recover", then follow these steps:

1) Go to Settings / Backup & Reset and select the option "Factory Reset". The system will ask you to confirm several time.

2) The tablet will automatically reboot (reboot can take some time after a reset) and start the setup : DO NOT perform the setup yet. On the first step of the setup (language selection), connect the tablet to your computer and copy the folder "recover" on the root of your internal memory. Once the copy is finished, press the Power button of your tablet until the popup message shows up and press OK to turn off the device.

3) Turn on your tablet by pressing the power button 3 seconds : after the loading screen, the device will automatically install all preloaded applications : this operation can take up to 40 minutes depending of the number of apps to installed…be patient and ensure your device has enough power. In case of doubt, make sure it is plugged to the mains.

4) After the installation, the initial Kurio Setup will restart automatically: follow all the steps of the setup as when you initially set it up.

IMPORTANT:
- After resetting and reconfiguring your device, please make sure that the date and time are correct. Some Kurio features, such as the content filtering software, may not work properly if the system shows the wrong date & time.
- if you created profiles and setup the Kurio Store before the reset, it is important to use the same profile name as before the reset so that the account can be restored.
How do I contact tech support?
Please go to the "Contact Us" section of our Support page and click on "Technical Support" or use the link from the Parental Area / Customer Service to access directly the needed service.